Sara International Travel is compliant with the latest regulations required for tour operators and this page gives you some information on what those laws are and what your rights are as a consumer
We are a tour operator, not a travel agent, which means we are a principal and a package holiday organiser and we are required to comply with EU and UK regulations that are in place to protect you the consumer.
The EU Package Travel Directive was incorporated into UK law in 1992 and it defines the responsibilities of tourism operators in relation to 'package holidays' which they sell or promote. It was updated with draft proposals in 2015 for implementation in 2018.
Sara International Travel sells its holidays as packages, which means we sell a combination of at least two different components in the same holiday. Currently this will include two of the following;
a) a carriage of passengers - e.g flights and transport services like minibuses, trains, 4x4s
b) accommodation - e.g hotels, lodges, tents, etc.
c) car rental
d) any other tourist service which forms a significant proportion or essential feature of the package - e.g car hire, sight seeing, tours.
We adhere to the requirements of those regulations including insolvency protection and company integrity in the following ways
Membership of PTS, the Protected Trust Services
As a member of PTS, you can have confidence knowing that you have 100% financial protection - offering full peace of mind at all times.
Client Money is Held in a Separate Account to Our Operating Account Until the Completion of Your Holiday
All the money we collect from you is paid directly into an independently controlled trust account. You are provided with a link to our PTS system which allows you to confirm we have your money in the trust account.
Air Travel Organisers License (ATOL) license for any trips we sell which include a flight in the package
We are ATOL protected by the Civil Aviation Authority, our ATOL number is 11594, and we are also IATA accredited, our verification number is 582606912.
Public Liability Combined Insurance Policy for Tour Operators
We also comply with the Regulations by
Providing Full and Accurate Details About Packages Including Terms and Conditions
Our website and trip information packs give day by day itineraries and a complete and full description of all the aspects of accommodation, transport and activities for the whole trip.
Providing guarantees for Deposits and Advanced Booking Monies
Through PTS we take out Supplier Failure Insurance and Scheduled Airline Failure Insurance, which grants full protection against insolvency of any airline or supplier.
Adopting Reasonable Precautions and Due Diligence
We regularly update our internal systems including contracts with suppliers and terms and conditions, plus our staff keep us informed of any changes on the ground which might impact your holiday, and we update our risk assessments. We also keep our records for a minimum of three years.
Giving You Inclusive Prices
Our prices include all taxes and known fuel supplements before booking. We do retain the right however to apply a surcharge after booking for fuel surcharges, additional taxes and changes in exchange rates.
Clearly Describe Accommodation
We do describe the type of accommodation and degree of comfort and any particular features.